سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within three days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. 3- If the customer does not receive the product, the product returns to the store and the customer bears the costs of shipping the product again. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within one day from the date of receiving the product, and he does not have this right after one day. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning to ensure its safety. The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet.